Two radical innovations supported the rapid increase in the availability of information and the decrease in information search-related costs: Gutenberg’s printing innovations and the rise of information technology (IT). As Blair ( 2012) noted in her review article, even in the thirteenth century, scholars complained of “the key ingredients of the feeling of overload which are still with us today: ‘the multitude of books, the shortness of time and the slipperiness of memory’” (Blair 2012, p. 1967 Eppler and Mengis 2004), but the phenomenon is not confined to the modern world. Information overload occurs when decision-makers face a level of information that is greater than their information processing capacity, i.e., an overly high information load (Schroder et al. Losses arising directly or indirectly from information overload are estimated at $650 billion worldwide each year (Lohr 2007)-an amount that equals the gross domestic product of Switzerland in 2015 (United Nations Statistic Division 2016). Information overload is a decisive factor driving negative “work environments are killing productivity, dampening creativity, and making us unhappy” (Dean and Webb 2011). Furthermore, this article presents a new framework for structuring information overload issues which extends our understanding of influence factors and effects of information overload in the decision-making process. This review article identifies the major papers of various research streams to capture the pulse of the information overload-related research and suggest new questions that could be addressed in the future and identifies concrete open gaps for further research. For the last decade, this article reveals research directions and bridges of literature in a wide range of fields of business administration (e.g., accounting, finance, health management, human resources, innovation management, international management, information systems, marketing, manufacturing, or organizational science).

This review article analyzes the development of information overload literature in business administration and related interdisciplinary fields and provides a comprehensive and overarching overview using a bibliometric literature analysis combined with a snowball sampling approach.

In the light of the information age, information overload research in new areas (e.g., social media, virtual collaboration) rises rapidly in many fields of research in business administration with a variety of methods and subjects.

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